Resolve identitytickets withAI you control.

Squash can handle a wide range of L1/L2 service desk requests across identity, access, provisioning, deprovisioning, endpoint, and Microsoft admin workflows today. We prioritize rollout based on your recent ticket mix so you get fastest value first. With the right scope, integrations, and guardrails, achieving autonomous resolution of 70-80% of L1/L2 volume is realistic.

All integrations listed on the site are active and live today, and we can walk through the exact details for each in a demo. We also often build custom integrations for MSP-specific needs. Our proprietary architecture makes this easy, so the current list is a strong starting point for initial coverage, not a hard limit.

Escalation is automatic and policy-driven. If confidence is low, approval is required, or the request is out of scope, Squash routes the ticket to the right technician with full context: what it found, what it tried, and why it escalated. Your team picks up with complete continuity instead of starting from scratch.

Your data stays yours. Squash is designed for a privacy-first enterprise posture: customer data, prompts, and outputs are not used to train foundation models; data is tenant-isolated, encrypted in transit and at rest, and governed by strict role-based access and audit trails. Data access is limited to what is needed to complete each request, with policy-based retention and deletion controls and no cross-customer data sharing.

Your team sets priorities and guardrails; we handle the heavy lift of implementation. We launch with a focused onboarding process, build and validate runbooks/scripts in shadow mode, and go live once quality targets are met. Ongoing effort is light: your team reviews recommendations and exceptions while Squash continuously improves execution.